--- title: Do You Have One Problem Or Two? description: When you hide a problem from your team, do you really just have one problem or two? image: https://blog.populusgroup.com/hubfs/transparent-culture-lesson-email.png --- [![PopulusGroup_Plane_Logo_rgb-01](https://blog.populusgroup.com/hs-fs/hubfs/PG%20Registered%20Logos/PopulusGroup_Plane_Logo_rgb-01.png?width=1966&height=1530&name=PopulusGroup_Plane_Logo_rgb-01.png "PopulusGroup_Plane_Logo_rgb-01")](https://www.populusgroup.com/en) - [Employers](https://www.populusgroup.com/en/workforce-solutions) - [Careers](https://www.populusgroup.com/en/job-seeker) - [Contractors](https://www.populusgroup.com/en/contractor-resources) - [Blog](https://blog.populusgroup.com) - [About](https://www.populusgroup.com/en/about) - [Impact](https://www.populusgroup.com/en/impact) - [Work With Us](https://www.populusgroup.com/en/contact) [The PG Blog](https://blog.populusgroup.com) Search Search this site on Google Search Google Subscribe ### Subscribe to Email Updates Select Category - [Industry (52)](https://blog.populusgroup.com/topic/industry) - [Diversity (44)](https://blog.populusgroup.com/topic/diversity) - [Climber Stories (31)](https://blog.populusgroup.com/topic/climber-stories) - [Community (28)](https://blog.populusgroup.com/topic/community) - [Foreign National Talent Management (26)](https://blog.populusgroup.com/topic/foreign-national-talent-management) - [Compliance (25)](https://blog.populusgroup.com/topic/compliance) - [Leadership (25)](https://blog.populusgroup.com/topic/leadership) - [Staffing and Recruiting (24)](https://blog.populusgroup.com/topic/staffing-and-recruiting) - [Contingent Workforce Trends (21)](https://blog.populusgroup.com/topic/contingent-workforce-trends) - [Careers (16)](https://blog.populusgroup.com/topic/careers) - [Military Veterans (15)](https://blog.populusgroup.com/topic/military-veterans) - [Legislation (13)](https://blog.populusgroup.com/topic/legislation) - [Independent Contractor Compliance (ICC) (12)](https://blog.populusgroup.com/topic/independent-contractor-compliance-icc) - [Personal Development (12)](https://blog.populusgroup.com/topic/personal-development) - [Professional Development (10)](https://blog.populusgroup.com/topic/professional-development) - [Company Culture (9)](https://blog.populusgroup.com/topic/company-culture) - [PG Celebrates (8)](https://blog.populusgroup.com/topic/pg-celebrates) - [Managed Service Provider (MSP) (7)](https://blog.populusgroup.com/topic/managed-service-provider-msp) - [Mental Health (5)](https://blog.populusgroup.com/topic/mental-health) - [Pay It Forward (5)](https://blog.populusgroup.com/topic/pay-it-forward) - [Payroll Services (5)](https://blog.populusgroup.com/topic/payroll-services) - [Sustainability (3)](https://blog.populusgroup.com/topic/sustainability) - [AI (2)](https://blog.populusgroup.com/topic/ai) - [Contractor Experience (1)](https://blog.populusgroup.com/topic/contractor-experience) Select Author - [Populus Group (70)](https://blog.populusgroup.com/author/populus-group) - [Bobby Herrera (34)](https://blog.populusgroup.com/author/bobby-herrera) - [Whitney Barton (25)](https://blog.populusgroup.com/author/whitney-barton) - [Samantha Heilman (15)](https://blog.populusgroup.com/author/samantha-heilman) - [Brandon Wischmeyer (14)](https://blog.populusgroup.com/author/brandon-wischmeyer) - [Cynthia Waddell (10)](https://blog.populusgroup.com/author/cynthia-waddell) - [Ejay Oravecz (8)](https://blog.populusgroup.com/author/ejay-oravecz) - [Austin McCool (8)](https://blog.populusgroup.com/author/austin-mccool) - [Jen Pasquier (6)](https://blog.populusgroup.com/author/jen-pasquier) - [Jackie McCool (6)](https://blog.populusgroup.com/author/jackie-mccool) - [Brandon Byrd (5)](https://blog.populusgroup.com/author/brandon-byrd) - [Tom Mehl (5)](https://blog.populusgroup.com/author/tom-mehl) - [Briana Walker and Kristine Baker (4)](https://blog.populusgroup.com/author/briana-walker-and-kristine) - [Sebastian Puravet (4)](https://blog.populusgroup.com/author/sebastian-puravet) - [Jaylynn Hogeboom (3)](https://blog.populusgroup.com/author/jaylynn-hogeboom) - [Kathryn Crimmins (3)](https://blog.populusgroup.com/author/kathryn-crimmins) - [Danielle Hein (3)](https://blog.populusgroup.com/author/danielle-hein) - [Taniesha Thomas & Tiasha Holcomb (3)](https://blog.populusgroup.com/author/tanisha-thomas-tiasha-holcomb) - [Raul Ramos (3)](https://blog.populusgroup.com/author/raul-ramos) - [Donna Morris (3)](https://blog.populusgroup.com/author/donna-morris) - [DE&I Council (3)](https://blog.populusgroup.com/author/diversity-inclusion-council) - [Rosemarie Fontela (3)](https://blog.populusgroup.com/author/rosemarie-fontela) - [Brooke Stovall (2)](https://blog.populusgroup.com/author/brooke-stovall) - [Eric Schmitz (2)](https://blog.populusgroup.com/author/eric-schmitz) - [Jessica Bitell (2)](https://blog.populusgroup.com/author/jessica-bitell) - [Kyle Heilman (2)](https://blog.populusgroup.com/author/kyle-heilman) - [Mario L. Lambert II (2)](https://blog.populusgroup.com/author/mario-l-lambert-ii) - [Dr. Jenna Rowen (2)](https://blog.populusgroup.com/author/dr-jenna-rowen) - [Liz Waters (2)](https://blog.populusgroup.com/author/liz-waters) - [Maxwell Barry (2)](https://blog.populusgroup.com/author/maxwell-barry) - [Megan Mallie (2)](https://blog.populusgroup.com/author/megan-mallie) - [Taniesha Thomas (2)](https://blog.populusgroup.com/author/taniesha-thomas) - [Derek Kimmerle (2)](https://blog.populusgroup.com/author/derek-kimmerle) - [Shelby Gerschick (1)](https://blog.populusgroup.com/author/shelby-gerschick) - [Jennifer Stevens (1)](https://blog.populusgroup.com/author/jennifer-stevens) - [Leah Koskinen (1)](https://blog.populusgroup.com/author/leah-koskinen) - [Alyse Nilson (1)](https://blog.populusgroup.com/author/alyse-nilson) - [Jen Colburn (1)](https://blog.populusgroup.com/author/jen-colburn) - [Jim Mann (1)](https://blog.populusgroup.com/author/jim-mann) - [Ejay Oravecz & Austin McCool (1)](https://blog.populusgroup.com/author/ejay-oravecz-austin-mccool) - [Joy Goberville (1)](https://blog.populusgroup.com/author/joy-goberville) - [Bismah Khan (1)](https://blog.populusgroup.com/author/bismah-khan) - [Irene Lawrence (1)](https://blog.populusgroup.com/author/irene-lawrence) - [Ron Lippitt (1)](https://blog.populusgroup.com/author/ron-lippitt) - [Andrea Pulkkinen (1)](https://blog.populusgroup.com/author/andrea-pulkkinen) - [Ed Herrera (1)](https://blog.populusgroup.com/author/ed-herrera) - [Pride Alliance ERG (1)](https://blog.populusgroup.com/author/pride-alliance-erg) - [Joanna Esparza (1)](https://blog.populusgroup.com/author/joanna-esparza) - [Nicole Stevens-Delgado (1)](https://blog.populusgroup.com/author/nicole-stevens-delgado) - [Billy Alfonsi (1)](https://blog.populusgroup.com/author/billy-alfonsi) - [Brandon Bates (1)](https://blog.populusgroup.com/author/brandon-bates) - [Judy Yang (1)](https://blog.populusgroup.com/author/judy-yang) - [Pamela Warchuck (1)](https://blog.populusgroup.com/author/pamela-warchuck) - [Rosemarie Fontela & Denis Kenny (1)](https://blog.populusgroup.com/author/rosemarie-fontela-denis-kenny) - [Brookie Clark (1)](https://blog.populusgroup.com/author/brookie-clark) - [Darwin Morgan (1)](https://blog.populusgroup.com/author/darwin-morgan) - [Bunker Labs (1)](https://blog.populusgroup.com/author/bunker-labs) - [Joy Bartolome (1)](https://blog.populusgroup.com/author/joy-bartolome) - [Josh Hauser (1)](https://blog.populusgroup.com/author/josh-hauser) - [Karen Philbrick (1)](https://blog.populusgroup.com/author/karen-philbrick) - [Helen Konrad (1)](https://blog.populusgroup.com/author/helen-konrad) - [Michelle Nyhart & Ejay Oravecz (1)](https://blog.populusgroup.com/author/michelle-nyhart-ejay-oravecz) - [The Cultures Connected ERG (1)](https://blog.populusgroup.com/author/cultures-connected-erg) - [Derrick Workman (1)](https://blog.populusgroup.com/author/derrick-workman) - [Frank DeCastro (1)](https://blog.populusgroup.com/author/frank-decastro) - [Tim Zeches (1)](https://blog.populusgroup.com/author/tim-zeches) - [Izabela Miklas (1)](https://blog.populusgroup.com/author/izabela-miklas) - [Justin Stewart (1)](https://blog.populusgroup.com/author/justin-stewart) - [Stephanie DeStefanis (1)](https://blog.populusgroup.com/author/stephanie-destefanis) - [Dominic Charleston (1)](https://blog.populusgroup.com/author/dominic-charleston) - [Cheryl Longo (1)](https://blog.populusgroup.com/author/cheryl-longo) - [Dorian Cast (1)](https://blog.populusgroup.com/author/dorian-cast) - [Sydnie Chy (1)](https://blog.populusgroup.com/author/sydnie-chy) - [Josh Schreck (1)](https://blog.populusgroup.com/author/josh-schreck) - [Jacob Houston (1)](https://blog.populusgroup.com/author/jacob-houston) - [Jillian Seidl (1)](https://blog.populusgroup.com/author/jillian-seidl) - [Matt King (1)](https://blog.populusgroup.com/author/matt-king) - [Marcella Cheng (1)](https://blog.populusgroup.com/author/marcella-cheng) - [David Kaggwa (1)](https://blog.populusgroup.com/author/david-kaggwa) - [Lance Schroder (1)](https://blog.populusgroup.com/author/lance-schroder) - [Stephanie Hill (1)](https://blog.populusgroup.com/author/stephanie-hill) - [Megan Anderson (1)](https://blog.populusgroup.com/author/megan-anderson) - [Michelle Fedorkiw (1)](https://blog.populusgroup.com/author/michelle-fedorkiw) - [Kimberly Mills (1)](https://blog.populusgroup.com/author/kimberly-mills) - [Denis Kenny (1)](https://blog.populusgroup.com/author/denis-kenny) - [Tim Wang (1)](https://blog.populusgroup.com/author/tim-wang) # Do You Have One Problem Or Two? [![Bobby Herrera](https://blog.populusgroup.com/hubfs/Bobby%20Headshot.png)](https://blog.populusgroup.com/author/bobby-herrera) - [![](https://cdn2.hubspot.net/hubfs/322350/PG_blog_images/pgblog-icon-linkedin.jpg)](https://www.linkedin.com/pub/bobby-herrera/1/182/578) [by Bobby Herrera](https://blog.populusgroup.com/author/bobby-herrera) The CEO of a local startup reached out to me recently and asked for help talking through a big problem. We scheduled lunch and met at a cool place near the water in Seattle. Here was his problem: it turns out that he had over-estimated this year’s growth expectations and made a big mistake – specifically around the number of people he hired in anticipation of exciting growth.  You can imagine how he was feeling.  I empathized with him, and asked him a lot of questions to better understand his situation.  A key moment in our conversation went like this:  **Me:** “How does your team feel and how have you been communicating this issue to the rest of the company?”  **Startup CEO:**  *(Silence and a long pause)* “My CFO and I are the only ones that know and I haven’t shared the details with anyone else.”        **Me:** “Why not?” **Startup CEO:** *(Very fast response)* “Are you crazy?!  They’ll all leave and then I’m really screwed!”       **Me:**  “Would you abandon someone you believe in if they were transparent and told you they’ve messed up, and then asked for your help? Or would you be more upset knowing they withheld critical information that you should’ve known sooner?”  From his answers, I knew right away that he had a second problem more crucial than what we came together to discuss. ## **Lack of transparency is a culture-killing problem** We’re taught as children that we should tell someone when something bad happens and we should always tell the truth.  Why do we tend to forget or ignore that lesson as adults? Great leaders tell their teams what they need to hear – good and bad – not just what they want to hear. ## Here are 3 simple (not easy) behaviors that every leader can control: **1 – Create Transparency** Does your company know the biggest topics you and your leadership team are working on?   **2 – Talk Straight** How are you delivering your most important messages to your team? **3 – Ask for their trust and feedback** What are you doing to give them a seat at the table? I knew that the startup CEO had two problems: yes, he’d overestimated his company’s growth, but he also had a culture-killing lack of transparency brewing in his company. I asked him a few more questions to help him think through how he impacts transparency as a leader:  - How often do you communicate mistakes or failures to your team? - What are the biggest mistakes you’ve made and does your company know about them? - How do you want your people to feel when they make a mistake? He quickly realized he had an opportunity to circumvent the negative impact withholding his mistake would have on his employees and the culture. Shortly after we spoke, he chose to act in a way that only great leaders do. He gathered his employees, told them the truth and shared his mistake, and humbly asked for their help. Although there would be some difficult decisions ahead, they came together and got through the tough time as a team.  Can you imagine what would’ve happened if he hadn’t shared his mistake and tried to solve this problem alone?  A problem we don’t talk about can very quickly turn into bigger problems.  The best cultures applaud candor and walk right into it.  --- *Did you like this story? Sign up for our email list to get new ones sent straight to your inbox.*  [![SIgn up](https://no-cache.hubspot.com/cta/default/450029/502dea4f-b7ce-4eec-8081-18ddafaf94b6.png)](https://cta-redirect.hubspot.com/cta/redirect/450029/502dea4f-b7ce-4eec-8081-18ddafaf94b6) ## Leave a comment [![Bobby Herrera](https://blog.populusgroup.com/hubfs/Bobby%20Headshot.png)](https://blog.populusgroup.com/author/bobby-herrera) Written by [Bobby Herrera](https://blog.populusgroup.com/author/bobby-herrera) I believe everyone deserves an opportunity to succeed. I’m responsible for the overall direction of Populus Group. My job is simple; fiercely protect and enhance our company culture and make sure my team has everything they need to build trust with the great Climbers at PG and the customers that trust us to guide them. I’m grateful for the countless opportunities I've had to make mistakes and grow from them. I believe my responsibility is to pay that gift forward. Above all, Team One is my priority and my kids absolutely own me. I'm a proud Army Veteran, I love the mountains, and I’m blessed to live in Portland, OR. ### Related posts ###### [Careers](https://blog.populusgroup.com/topic/careers) [What you should know about OPT talent for STEM hiring](https://blog.populusgroup.com/what-you-should-know-about-opt-talent-for-stem-hiring) [![Populus Group](https://blog.populusgroup.com/hubfs/PG.png) Populus Group](https://blog.populusgroup.com/author/populus-group) ###### [Careers](https://blog.populusgroup.com/topic/careers) [Financial Literacy Month: Practical money habits](https://blog.populusgroup.com/financial-literacy-month-practical-money-habits) [![Populus Group](https://blog.populusgroup.com/hubfs/PG.png) Populus Group](https://blog.populusgroup.com/author/populus-group) ###### [Careers](https://blog.populusgroup.com/topic/careers) [New Year, New Job! 5 Tips to Get Hired in 2025](https://blog.populusgroup.com/new-year-new-job-5-tips-to-get-hired-in-2025) [![Populus Group](https://blog.populusgroup.com/hubfs/PG.png) Populus Group](https://blog.populusgroup.com/author/populus-group) **Corporate Headquarters** Populus Group, Troy Headquarters 3001 West Big Beaver Road Suite 608 Troy, MI 48084 [248-712-7900](tel:248-712-7900) [opportunities@populusgroup.com](mailto:opportunities@populusgroup.com) **Employment Verification Requests\*** [248-928-0530](tel:248-928-0530) [voe@populusgroup.com](mailto:voe@populusgroup.com) [Employer Services](http://www.populusgroup.com/en/workforce-solutions)[Begin Your Job Search](http://www.populusgroup.com/en/job-seeker) ©2023 Populus Group [Privacy Policy](http://www.populusgroup.com/en/privacy-policy)[Terms & Conditions](http://www.populusgroup.com/en/terms-conditions)[Site Map](http://www.populusgroup.com/en/sitemap) [![](https://blog.populusgroup.com/hubfs/Images/blog/icon-social-fb%20png.png?h=28&la=en&w=28)](https://www.facebook.com/populusgroup) [![](https://blog.populusgroup.com/hubfs/Images/blog/icon-social-twitter%20png.png?h=28&la=en&w=28)](https://twitter.com/populusgroup) [![](https://blog.populusgroup.com/hubfs/Images/blog/icon-social-instagram%20png.png?h=28&la=en&w=28)](https://www.instagram.com/populusgroup/) [![](https://blog.populusgroup.com/hubfs/Images/blog/icon-social-li%20png.png?h=28&la=en&w=28)](https://www.linkedin.com/company/70117/) [![](https://blog.populusgroup.com/hubfs/Images/blog/icon-social-glassdoor%20png.png?h=28&la=en&w=28)](https://www.glassdoor.com/Overview/Working-at-Populus-Group-EI_IE259242.11,24.htm) [![](https://blog.populusgroup.com/hubfs/Images/blog/icon-social-youtube%20png.png?h=28&la=en&w=39)](https://www.youtube.com/channel/UC-O9v1hz-Q4OW0Ze0b9O_sg) [![](https://blog.populusgroup.com/hubfs/Images/blog/icon-social-gplus%20png.png?h=28&la=en&w=28)](https://plus.google.com/u/0/102588349136181669410) ![](https://blog.populusgroup.com/hubfs/Images/blog/icon-top%20png.png?h=33&la=en&w=33)